DungeonCrawler Support
If you run into installation, launch, audio, progression, advertising, or privacy issues, please reach out using the contact details below.
Support Information
App Name
DungeonCrawler
Support Email
YusufTarhantur@icloud.com
Coverage
Installation, launch, crashes, audio, saves, level issues, ads, and privacy
Support Method
Email support
Frequently Asked Questions
1. What should I do if the game has no sound?
- Check the device mute switch and system volume.
- Open the in-game audio settings and make sure music and sound effects are enabled.
2. What if my saves or settings are lost?
- The app stores difficulty, volume, and tutorial state locally on the device.
- If you reinstall the app or clear system data, those settings may be reset.
3. What if the game is lagging or crashing?
- Please confirm your device system version and available storage space.
- If the issue continues, email us with your device model, OS version, and the steps that trigger the problem.
4. Why do I see ads in the game?
- DungeonCrawler uses third-party ads to support the free app experience.
- Ads may appear as interstitial or rewarded video placements during natural gameplay breaks.
- Ad content is provided by our advertising partners, including Vungle (Liftoff Monetize).
5. What is App Tracking Transparency (ATT)?
- On iOS, the app may ask whether you allow tracking across apps and websites owned by other companies.
- If you allow tracking, advertising partners may use your device advertising identifier (IDFA) to deliver more relevant ads and measure ad performance.
- If you deny tracking, the app can still show ads, but they may be less personalized.
6. How can I change ad or tracking settings?
- Go to Settings > Privacy & Security > Tracking to allow or deny app tracking.
- Go to Settings > Privacy & Security > Apple Advertising to limit personalized Apple ads.
- Restart the app after changing system privacy settings if ads behave unexpectedly.
Advertising & Privacy
DungeonCrawler may collect limited device and ad interaction data through third-party advertising partners to display ads, measure performance, and prevent fraud. Depending on your iOS settings, this may include advertising identifiers and approximate regional information.
- Ad partner: Vungle (Liftoff Monetize)
- Ad formats: interstitial and rewarded video ads
- Tracking: optional App Tracking Transparency (ATT) permission on iOS
- Your control: you can deny or revoke tracking permission in iOS Settings at any time
For full details, please read our Privacy Policy, including the sections on Advertising and Tracking, Sharing and Disclosure, and Permissions.
Feedback Template
You can copy and paste the template below when contacting support:
- Issue title:
- Device model:
- OS version:
- Steps to reproduce:
- Can it be reproduced consistently:
- Screenshots or screen recording (if any):
Related
For information about ads, tracking, and how the app handles data, please read our Privacy Policy.